Frequently Asked Questions

Do you allow pets?

Alden Brown & Co., LLC. does not allow any pets with the exception of caged, harmless, quiet, non-mammals. This allows for fish in aquariums under 20 gallons, lizards, quiet birds, etc. but no cats, dogs, mice, etc. The only exceptions are the Penn VII Apartments, Don Edward Apartments, and the Spartan Court, which allow pets.  Visiting pets are not allowed at any property.

What is the standard lease term?

Our standard lease term is twelve months.  Upon completion of your initial lease term, we offer a variety of renewal options including twelve-month and month-to-month options.  For questions regarding your renewal, please reach out to us at Apartments@AldenBrownCo.com.

Do you offer a 6-month lease option?

We offer an initial six-month lease option with an additional charge of $50 added to the base rent for the shorter-term lease.  Upon completion of the initial six-month lease term, we offer a variety of renewal options including twelve-month and month-to-month options.

Do you charge an application fee?

We currently charge a $50 application fee per applicant.

What are your rental criteria?

You may review our rental criteria in our Rental and Occupancy Criteria page.

When is rent due?

Rent is due on the first of the month.  Rent is considered late if not received on or before the first day of the month. 

What is the late fee for rent?

The late fee for rent is $50 added to the rental amount due. This fee is added at midnight on the ninth (9th) of the month.

When does my lease expire?

Please refer to your lease for expiration information. If you need a copy of your lease, you can view and download a copy on your tenant portal under the 'Property Details' section.  If you have specific questions, please feel free to contact your portfolio manager directly or call at (303) 839-1112.

How many days notice do I need to give if I plan on moving?

All leases end on the last day of the month. As such you must give at least thirty (30) days prior written notice of your intent to vacate before the expiration of your initial lease term or any extension of the Lease. For example, if your lease ends June 30th, you would need to give notice on or before May 31st.  For more specifics, please refer to your lease, in particular the section, 'Notice to Vacate'.  You can easily submit a notice to vacate through your tenant portal under the 'Contact Us' tab.

When Will I receive my security deposit?

We will mail your security deposit to you within sixty (60) days of your move out date. We mail it to the forwarding address you provide us on your move out inventory.

Do I need renters insurance?

We highly recommend renter’s insurance. It is however not required. 

How do I make a maintenance request?

The easiest way to make a maintenance request is through your tenant portal utilizing the 'Maintenance' tab.  Please do not submit emergency requests through the website or tenant portal.  If you have an emergency please call our 24-hour number at (303) 839-1112.

What is the 24-hour maintenance emergency number?

Only maintenance problems considered of an emergency nature are handled after hours and on weekends. For apartment emergencies outside of normal business hours please call (303) 777-1655.

What classifies as a maintenance emergency?

The following are considered emergency maintenance problems:

• No gas, electricity, or water throughout the apartment
• No heat
• Water leaking or backing up into the apartment
• Possibility of fire from electrical malfunction
• All toilets in the apartment are non-functioning
• Any other maintenance-related problem which may affect your immediate safety and that of the building

What do I do if there’s a water leak?

If your toilet is clogged or is overflowing please turn off the water to the toilet. During normal business hours call your affiliated leasing office, or you may call our main line and our 24-hour emergency line at (303) 777-1655.

What do I do if I smell gas?

If you smell a faint natural gas odor:

• Make sure all burners on your stove are off
• Open the windows to clear out the gas smell
• Check the pilot lights on your gas stove to make sure they are lit
• If you can’t find the source call our office at (303) 777-1655

If you smell a strong gas odor:

• Immediately extinguish any embers and flames including candles and cigarettes
• Open your windows and leave the apartment immediately
• Do not use anything that may create a spark, do not use your cell phone or turn off the lights as you leave
• Call Xcel Energy at 1-800-895-2999
• Lastly call our emergency maintenance number at (303) 777-1655

What utilities are included?

This varies from building to building, please contact your portfolio manager or our office for specifics.  You can also look on our website under the 'Our Properties' tab to see what utilities are included for specific buildings.

What are my parking options?

Parking at the buildings is reserved parking only, and the number of spaces and price varies from one building to another. Please contact your portfolio manager or our office to reserve a spot or be placed on the waiting list, if one exists. Street parking is also available and may require a city permit. Please check with us for more details.